Participation fees are based on the weight, distance and the destination country.
Delivery Schedule :
All orders are processed immediatly after payment received. We endeavour to get your goods as soon as possible. Most orders will be dispatched the same day or maximum on the next day (excluding week end), then you will need to add courrier company shipping time.
All announced deadlines are calculated in working days.
- If you place an order from Monday to Thursday (excl. bank holidays) : if the order is confirmed and paid before 11h30 am and product in stock: shipment will be processed immediatly on the same day, otherwise it will be send the next day (excl. week end)
- If you place an order the Friday (excl. bank holidays): If the order is confirmed and paid before 10h30 am and product in stock: shipment will be processed on the same day otherwise it will be sent on the next Monday
- If you place an order during the weekend : you order will be dispatch the following Monday.
Postage and packing costs :
Here at Arcane Industries we want our delivery pricing to be simple and transparent. All orders are delivered via the courrier company named Kuehne & Nagel
or by So colissimo (France and Beligum only)
• Livraison par Transporteur :
Delivery time : Provided by Kuehne & Nagel : 5 business days for UK, 3 business days for France, 4 working days for Belgium. No deliveries on Sundays and public holidays. Attention shipments by carrier are generally made in the afternoon, Monday to Friday. No delivery on Saturdays, Sundays.
• Shipment by Parcel Force, So Cilissimo /Colissimo Expert :
Delivery time : 7 business days (from colissimo Expert to Parcel Force then to your doors) 2 business days for France (colissimo and so colissimo), 3 business days for Belgium (colissimo and so colissimo).
Delivery Address :
All products are shipped to the delivery address provided during the ordering process. Please be sure to check you provided the correct information.
In order for the courrier company to phone you before the delivery , please provide a correct phone number. Mobile number is highly recommanded as you can receive from the courrier company, an sms providing you with your order status.
When delivered :
Before signing the delivery note, you must check the conformity of the goods received.
You must indicate on the delivery note any difference / anomaly / irregularity concerning your order (if package/ product are damaged) and if this is the case reason of refusal with your signature.
At the moment, yourself or the person that received the order, signed the delivery note the delivery is accepted by customer.
You also need to notify, within 3 working days, by registered letter with a proof of receipt all anomalies to:
ARCANE INDUSTRIES SA for "Pôle e-commerce ARCANE INDUSTRIES"
73, avenue du Douard
ZI Les Paluds